Our policy is 5 Calendar days return, which means any refund request which exceeded the 5 calendar days from date of delivery may result in non-acceptance.

The purpose of returning the products rightfully should be the unsatisfaction of the purchased product condition (literally means the outer appearance).

To activate a return request for any reason, you can email us directly at office@non-alcohol.com or through our contact web emailer (see CONTACT at the footer of our website) by submitting the evidence photos and proof of purchase.

If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Any product sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your purchased product must be in the same condition that you received it – unopened or unused, with tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase together with the refund request of the product.

After returning goods are arrived back our facility, we will make the monetary refund on the same payment mode you have paid. To keep our inventory and accounting records straight forward, we are unable to exchange the same product or similar product on the same purchase transaction. Once the return is accepted, you can make a new separate purchase for the same or similar product again. Thank you very much for your understanding and cooperation.

Immediate Inspection of Damages and other issues upon Delivery

It is important to inspect the condition of your orders upon receiving from our delivery man and contact us immediately if the product is found to be defective, damaged or if you receive the wrong products so that we can evaluate the issue and make it right.

Exceptions / non-returnable products

We are not unable to accept retuning of our promotional products, or any product of perishable goods or of health and Hygiene nature and our gift cards.